No one is suggesting you grab a respirator and ride out a massive flu or flu pandemic. In fact, quite the opposite. We are talking about learning how your business can keep doing what it does so it can keep growing – particularly when everyone around you is sick.
The modern economy provides all kinds of ways to plan for the unexpected. It is also likely to do a lot of what our modern health system does, from washing our hands to preparing and delivering meals, or when it comes to vaccinations.
Here are some of the basic changes you can make to your business to make sure your business can keep growing and thriving in the worst possible health crisis:
1. Get Better Funding
As modern businesses tend to have an incredible number of shareholders, it is often difficult to fund growth in the best way. However, there are things you can do to take care of yourself and your staff – and your shareholders – when everyone in your business is sick, injured, and falling ill.
Don’t sit and wait for others to write checks. Start funding yourself when it comes to health protection measures, equipment, payroll, or insurance. These are all investments you can make. And as much as it may seem like a boring topic, the health benefits will keep your company growing.
2. Create a Personal Health Security Plan
With more and more diseases getting into the workplace, we also need to plan for what we will do if our family gets sick – or someone in our family is sick. You need to develop a personal health security plan for yourself and your family. You should also develop a health safety plan for your business and its employees.
Not only do you need to make sure you and your family get vaccinations and preventive care for serious diseases, but you also need to consider how you will be able to pay for the things you need.
Make sure your staff is vaccinated. Make sure your workers are working in clean air. Get your employees to take regular preventive care – but always make sure to pay them. Make sure your workers get paid. Making sure your employees and the people you employ get paid can go a long way to keeping your business going through a major health crisis.
3. Provide Exceptional Customer Service
Your business may not keep going, even after all of your employees get sick and all of your equipment is damaged, or even when everyone in the entire world falls ill.
Yet if you’re going to survive and thrive in an extremely dangerous environment like that of a global health pandemic, you’ll need exceptional customer service. If you do not deliver exceptional customer service, you are likely to not survive.
You have to take care of your clients and customers. They may still be angry and frustrated, and want to tell you all of their frustrations.
You may have lots of customers calling you for help. All of them might need immediate help. They might call you with a problem and you’ll need to help them. But there is no way you are going to survive if you cannot deliver exceptional customer service.
Make sure you’re offering great customer service, and making sure you’re going to provide it, no matter what.
4. Hire Business Turnaround Consultants
Your employees are your business’s most important asset. Make sure you are taking extra care of them in any health crisis, by making use of CFOshare turnaround management services so that your core staff is free to focus on core business operations. If they are working in a dangerous environment, make sure they take all appropriate safety measures and get the protection that they need. You may have to help them if they fall ill and you have the resources to do so.
Don’t cut back on resources when your staff are sick. Your business will not survive if you do.
Even if you are sick yourself, make sure you take extra care of your staff. Keep them working to the maximum extent you are able – but make sure you keep them working as much as you possibly can, so they can make money and keep working.